Terms of Service

Tickaboo provides photo de-identification, AI image generation, and content creation tools for childcare centres, schools and similar organisations, as described at tickaboo.com.au. A consent register with audit trail is part of the product design but is not yet available to customers, so it is not yet something a Customer can rely on or enter data into. We may improve or change features; we will not materially reduce the core service during a paid term without notice and a right to cancel with a pro-rata refund.

Tickaboo is a software tool. It does not provide legal, regulatory or compliance advice, and using it does not make you compliant with any law, regulation, code or policy. The consent register and audit trail are record-keeping tools, once live; publish checks act only on the information your organisation enters. You remain solely responsible for your obligations under education and care law, privacy law and your own policies.

You warrant and agree that:

• Consent: For every image you upload that shows an identifiable person, and for every child record you enter in the consent register once it is live, your organisation has obtained and holds all necessary consents and authorities (including guardian consent for children), covering the processing described in our Privacy Policy, including offshore processing by our AI provider where you use AI editing treatments in Photo Studio.
• Upload rules: Photos containing identifiable children may be uploaded only in one of two ways: blurred on your own device before upload (Photo Library), where the original never reaches us, or as-is into the de-identification workflow (Photo Studio), for the purpose of removing, blurring, turning away or otherwise de-identifying the children in them before the image is saved. Only cleared images may be saved to your media library. You will not attempt to bypass, disable or defeat the save gate, face detection, or any other safety control.
• Accuracy: Consent register information you enter, once the register is live, is accurate and kept up to date, and you will action consent withdrawals promptly, including deleting affected saved images.
• Authorised users: Only your authorised staff use your account; you are responsible for their use and for keeping credentials secure. You will use the service consistently with your obligations under the Education and Care Services National Law (including device and image rules) and equivalent laws that apply to you.
• Acceptable use: You will comply with the Acceptable Use Policy, which forms part of these terms.

AI outputs can be imperfect. AI editing regenerates the photo as a whole, so detail outside the people you marked can also change in the result; you must review every output before saving or publishing, and the before/after acceptance step exists for that purpose. Synthetic images are marked as AI-generated in our system; where you export or publish a synthetic image that depicts children, our export flow requires you to record a disclosure choice (label on the image, caption disclosure, or internal use only) before the export completes, and you are responsible for making any further disclosure required by the laws and platforms that apply to you. You must not use AI features to depict any real, identifiable person, to add a real child's likeness to any image, or to create content prohibited by the Acceptable Use Policy.

You own your content (images, register data once the register is live, brand assets). You grant us a licence to host, process, transmit and display it solely to provide the service, including processing by the subprocessors in our Subprocessor List, some of which are located outside Australia (see the Privacy Policy). We do not use your content to train AI models ourselves; our AI provider's own training practices are addressed, including what is currently unconfirmed, in the Privacy Policy section 5. We own the platform, software, marks and everything we built; you get a non-exclusive right to use it during your subscription. Synthetic images generated for you through the service are yours to use once any required disclosure choice is recorded.

Plans and prices are listed at tickaboo.com.au. Billing is monthly in advance through Stripe; your card details are entered on Stripe's own secure checkout page and never touch our servers, we store only your Stripe customer reference, subscription status and billing period dates. Credits included in a plan refresh each billing period, they do not carry over or stack. Purchased credit packs do not expire, and spending draws on your plan credits first so pack credits keep their value. Changing plan takes effect immediately: an upgrade bills the prorated difference straight away, and a downgrade applies from your next billing period without reducing credits mid-period. You may cancel any time, effective at the end of the current period; cancelling does not remove credits you already hold. We may change prices with at least 30 days' notice, effective from your next renewal. Overdue accounts may be suspended after notice.

We may suspend or terminate an account that materially breaches these terms (including the upload rules or Acceptable Use Policy), creates a safety, security or legal risk, or fails to pay once billing is live. Where practical we will warn you first. You may export your content at any time; on closure we delete stored content and register data within 30 days per the Privacy Policy.

The Privacy Policy and the Data Processing Schedule form part of these terms. In short: your data is stored in Australia; identifiable child photos uploaded to Photo Studio are held only until they are cleared or automatically removed by our daily retention process, in practice up to roughly 24 to 30 hours; AI editing in Photo Studio involves offshore processing by our provider (see Privacy Policy section 5); and we will notify you without undue delay, and in any case within 72 hours, of any data breach affecting your data.

We target 99.5% monthly availability, excluding scheduled maintenance and factors outside our control. The service depends on third-party providers; we choose and monitor them carefully but do not warrant uninterrupted operation.

• Nothing in these terms excludes rights that cannot be excluded, including the consumer guarantees under the Australian Consumer Law. Where we may limit a remedy for breach of such a guarantee, our liability is limited to re-supplying the service or paying the cost of re-supply.
• Subject to the above, our total aggregate liability arising out of or in connection with the service in any 12-month period is capped at the fees you paid in that period, and neither party is liable for indirect or consequential loss, loss of profits, or loss of data caused by factors outside its reasonable control.
• Subject to the first point above, we are not liable for loss arising from: content you upload or publish in breach of section 3; consents you failed to obtain or record; your regulatory obligations; or your use of outputs without the review required by section 4.

You indemnify us against third-party claims (including by guardians or regulators) to the extent they arise from your breach of section 3 (consent, upload rules, accuracy) or your unlawful use of the service. This indemnity does not apply to the extent we caused the loss.

We may assign these terms in connection with a sale of the business or its assets; your terms, pricing and data protections survive the assignment. You may not assign without our consent, not unreasonably withheld.

These terms are governed by the laws of Queensland, Australia, and the parties submit to the courts there. If part of these terms is unenforceable the rest stands. We may update these terms with 30 days' notice; continued use after the effective date is acceptance. Notices go to your account email and legal@tickaboo.com.au.